User Helping User

Below some ideas to consider for implementing a “user helping user” context:

Roadmap

  1. Building a Knowledge Base (Directly related w/ WP3):

    • Develop a comprehensive knowledge base with FAQs, troubleshooting guides, and best practices.

    Important

    • Organize information in a user-friendly manner with clear categories and search functionality.

  2. Periodic User Surveys:

    • Conduct user surveys or interviews to understand common challenges users face.

    • Identify the areas where users need assistance or clarification.

    Important

    • Design different type of surveys to gather quantitative data on user preferences and qualitative insights into specific challenges.

  3. Community Platform:

    • Implement a messaging board or forum where users can interact with each other.

    • Categorize discussions to make it easy for users to find relevant topics.

    Important

    1. Requirement Analysis:

      • User authentication, post creation, commenting, voting, user profiles, moderation tools, etc. Details must be decided in this step.

    2. Tech Stack:

      • Frontend: UI for the messaging board.

      • Backend: Server-side logic to handle user requests, manage data, and enforce business rules

      • Database: DB schema to store user data, posts, comments, and other relevant information.

    3. User Authentication:

      • Implement user authentication and authorization. Feide?

    4. Search Functionality:

      • Implement a search feature to allow users to find relevant posts and discussions easily.

    5. Community Guidelines & Moderation and Deployment:

      • Establish clear community guidelines and implement moderation tools to manage user-generated content effectively & deploy the app on NAIC.

  4. Guided User Meetings and Live Q&A Sessions (maybe later):

    • Host regular webinars or online meetings to guide users through specific topics.

    • Allow users to ask questions during these sessions.

    • Record sessions for future reference and on-demand viewing.

    Important

    • Diverse Topics: Diverse range of topics (new features, advanced usage, and troubleshooting common issues)

    • Interactive Q&A: Interactive Q&A sessions within the webinars to address user queries in real-time. Encourage users to submit questions in advance.

    • Diversified Panel: Diverse panel of experts (including developers, support staff, and experienced users) to participate in live Q&A sessions.

  5. User-Generated Content (maybe later):

    • Encourage users to contribute content, such as tutorials, tips, and case studies.

    Important

    • Develop “interactive tutorials” that guide users through complex tasks step by step.

    • Share “real-world case studies” showcasing how other users have successfully implemented on NAIC.

  6. Weekly Challenges (maybe later):

    • Introduce weekly challenges or tasks to keep users engaged.

    • Challenges can be related to exploring new features or solving specific problems.